FREQUENTLY ASKED QUESTIONS
If you do not get your package 2 days after the expected arrival date, send us a message and we will file a trace with Canada Post. If a trace is filed, it will take Canada Post 5 business days to complete. If the package is located, they will ship it to you as soon as possible and you will get it a few days later. If it is “unrecoverable”, we will send you a one time replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
Yes, absolutely.
Items marked as “Out of Stock” are typically restocked very quickly. We actively monitor inventory levels and restock immediately to avoid any shortage in demand. Our team works closely with suppliers to ensure consistent availability and minimize downtime on high-demand products.
If there’s a specific item you’re waiting for, feel free to check back shortly or contact us for an estimated restock timeframe.
Yes, we offer bulk pricing options and mixed bundle deals. The more you order, the more you save. Contact our support team for custom bulk inquiries.
All orders are shipped in discreet, unbranded packaging to protect your privacy. There are no labels or markings that indicate the contents of the package.
We take care of shipping for all client packages to avoid any inconveniences and to ensure every package is delivered safely and securely. Our team handles the entire shipping process to guarantee smooth and reliable delivery.
